Overview
At Tezos Organics Private Limited, we take immense pride in the purity and quality of our curated natural products. Since our products are food items, we follow a strict hygiene protocol to ensure the safety of all our customers.To complete your return, we require a receipt or proof of purchase.
1. Returns & Exchanges
Due to the nature of our products, we do not accept returns once the product has been delivered, except in the following cases:
- The product received is damaged during transit.
- The product received is past its expiry date at the time of delivery.
- The wrong item was shipped to you.
2. Reporting a Problem
If you receive a damaged or incorrect package, please reach out to us within 48 hours of delivery.
Note: We cannot process claims without photographic evidence of the damage.
Email us at: tezosorganics@gmail.com
What to include: Your Order ID and clear photos/videos of the damaged packaging or the incorrect product.
3. Refunds
Once your claim is verified by our quality team:
Cancellations: Orders can only be cancelled before they are dispatched from our warehouse. Once shipped, cancellations are not permitted.
Replacement: We will ship a fresh replacement to you at no extra cost.
Refunds: If a replacement is not possible, a refund will be processed to your original payment method within 5-7 business days.
4. Non-Refundable Situations
We cannot offer refunds or replacements in the following scenarios:
Opened Products: Any product where the seal has been broken or tampered with by the customer.
Taste Preference: Since natural products vary slightly in color, texture, and taste based on the harvest, we do not offer refunds if you simply do not like the taste.
Incorrect Address: If the package is undelivered due to an incorrect address or phone number provided by the customer.
5. Storage & Handling
Tezos Organics is not responsible for damage caused by improper storage after delivery (e.g., exposing Jaggery to moisture or Turmeric to direct sunlight). Please refer to our FAQ for proper storage instructions.